We hope you are over the moon with your Just Peachy Dubai goodies!
If you are not completely satisfied or you need to exchange for a different size, we offer a FULL REFUND or exchange within 14 days of purchase.
Please email us at email@example.com with the subject 'Returns & Exchanges'.
Please include the below details and a member of our team will get back to you.
Reason for Returns/Exchange
For sale items, the purchase is final (items bought in the online sale, bought at a discounted rate or with a promotion code. This does not include first time purchase discount). We can offer an exchange, but customer must pay for delivery (AED 25) or collect for free from Just Peachy Dubai offices. Alternatively we can offer a credit note.
If you would like to return a sale item for a credit note, we can arrange collection using our courier service, but this will be done at your own cost (AED 25) or alternatively you can arrange your own delivery back to Just Peachy Dubai offices (Concord Tower, Media City) provided it is returned within the 14 day period.
Once the item is received back and has passed our quality control, we will then issue a discount code credit note that can be redeemed for future purchases online.
A full refund will be provided for all full priced items within 14 days of purchase (excluding earrings, sale items and gift cards).
If you are in the UAE returns delivery cost will be covered by you. Courier cost will be 25 AED.
Please allow 7-14 days for your refund to appear back into your account (once the item has been received back to us).
All purchases will be refunded back onto the card you initially paid with or through bank transfer direct to your account.
Items must be returned in a sellable condition with original labels/tags attached. Item must be unworn and have no make-up, fake tan or other marks.
If you would like to exchange a full priced item, you will need to email us at firstname.lastname@example.org with your exchange choice and we can deliver to you using our courier service at a delivery fee of AED25. You can return your item to the driver when they deliver, and they will return it back to our offices. Any price difference can be paid upon delivery with cash or card.
GCC, MIDDLE EAST & REST OF WORLD
For international returns & exchanges, you must arrange your own return and bear the cost of returning the item(s) unless the item is faulty or damaged.
Please email us at email@example.com so we can help you with your return.